Claim Taking Long To Process

Pickford transported my furniture from Cape Town to Mpumalanga and I used Pickford's insurance. During delivery on 02 October 2023, I noticed that my furniture was mishandled and some items were damaged including visible water ingress in some of furniture items. I immediately communicated with Berenice Steyn who advised to take pictures of the damaged items. During unwrapping of the items I discovered that some of the Items were damaged and I informed Berenice who then advised me to register an insurance claim.

I submitted all the required documents on the 16 October 2023 and the claim was assigned to Sylvia Africa. I am very disappointed that I always have to follow up with Sylvia Africa. The last feedback I received from Sylvia Africa on the 08 October 2023 was that the claim is with the underwriters. until today I haven't received any feedback regarding the outcome from the underwriters.