NM
Ntha M

1 reviews | Active since Aug 2019

06 Jan 2020, 13:18

Zinhle *****s the good name of PnP Chilli Lane

I have just received blood chilling service from a till 2 from a person who identified herself as Zinhle. She has no people s****s whatsoever. The worst attitude. Referring to me as this one when talking to her colleague. She had just logged on to the till when I advised her that I would be needing money. Instead of making a plan for me and another gentleman she told us to go queue somewhere else. And had the audacity to say we won't even go to the front of that queue. She was aware that we had been waiting for a while as they were busy changing. I am appalled at the customer service she gave. Even the gentleman was disgusted. Luckily their supervisor as certain Ms Sheila came to the rescue. But that Zinhle made our experience unbearable.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Jan 2020, 15:54
Official
Good day Ntha, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team