CA
Craig A
1 reviews | Active since Mar 2009
15 Nov 2019, 08:56
Zero Smart Shopper Points when you fill up on Fridays at BP!!!
There's currently a promotion where Double Smart Shopper Points are awarded on Fridays at BP, but every Friday, the system is "offline". This is just a massive ****! False advertising, the old bait and switch. I went out of my way to BP today to fill up and guess what? Offline...
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
18 Nov 2019, 15:52Hi Craig,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to unforeseen technical difficulties on this site.
We view this incident in a very serious light, we will address this with our management team. Please ensure that you swipe your smart shopper card with your transaction even when the system is offline.
Kindly email us copies of your till slips if you did fill fuel on any of the Friday's together with your smart shopper card number to enable us to escalation this to our Smart Shopper Team to allocate points to your card for you.
Kindly email us copies of your till slips if you did fill fuel on any of the Friday's together with your smart shopper card number to enable us to escalation this to our Smart Shopper Team to allocate points to your card for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply18 Nov 2019, 15:52
Official
Hi Craig,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to unforeseen technical difficulties on this site.
We view this incident in a very serious light, we will address this with our management team. Please ensure that you swipe your smart shopper card with your transaction even when the system is offline.
Kindly email us copies of your till slips if you did fill fuel on any of the Friday's together with your smart shopper card number to enable us to escalation this to our Smart Shopper Team to allocate points to your card for you.
Kindly email us copies of your till slips if you did fill fuel on any of the Friday's together with your smart shopper card number to enable us to escalation this to our Smart Shopper Team to allocate points to your card for you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team