ZERO SERVICE PICK N PAY HYPER - BRACKENFELL & DEFY!!!!!

BOUGHT A DEFY DISHWASHER , (FROM PICK N PAY HYPER BRACKENFELL) AND IT STOPPED WORKING - REPORTED THE PROBLEM TO THEM ON 22 DEC 2019, AND SPOKE TO MZI HE WILL LOG A CALL THE FOLLOWING MONDAY (23 DEC) BY THE 27TH WE HAVE NOT YET HEARD ANYTHING FROM PNP OR DEFY, THUS WENT TO THE STORE ON THE 27TH, JUST TO FIND OUT THAT THE PROBLEM WAS NOT LOGGED WITH DEFY (TERRIBLE FILING SYSTEM AS THE PAPER/ SLIP WAS PULLED FROM A MESSY FLIP FILE). THEN AFTER COMPLAINING TO THE STORE MANAGER - WAL**** - THE CALL WAS THEN LOGGED THE SAME DAY. GOT AN SMS FROM DEFY TO SAY THEY ARE ATTENDING TO OUR PROBLEM - BY THE NEXT WEEK NOBODY HAS CONTACTED US TO ARRANGE A TIME AND DATE FOR IT TO BE FIXED. WE THEN CONTACTED THEN WAL**** AT PNP AND HE FOLLOWED UP WITH DEFY TO SAY THAT THEY WILL ONLY COME OUT ON THE 6TH OF JAN 2020. TRIED CALLING PNP ON THE 6TH OF JAN AS THERE WAS NOBODY FROM DEFY TO ARRANGE A TIME - I HAD TO CALL PNP ABOUT 26 TIMES BEFORE ANYBODY PICKED UP THE PHONE OR DECIDED TO ATTEND TO OUR MATTER. WENT TO PNP TO FIND OUT WHATS HAPPENING AND THEN HAVE SPOKE TO ROB , ANOTHER MANAGER, AND HE SAID HILL CONTACT DEFY AND GET BACK TO ME. (INBETWEEN ALL THIS - I HAD TO VISIT THE STORE TO GET SOME ANSWERS AND ALSO WAS ON THE PHONE WITH DEFY - THE MANAGER AT DEFY - VANESSA- PROMISED ME THAT THE TECHNICIAN WILL ATTEND TO OUR DISHWASHER TODAY. NOBODY HAS SINCE BEEN HERE PNP PHONED BACK WITH EXCUSES TO SAY THAT THE WIFI PHONES ARE NOT WORKING PROPERLY AND EVENTUALLY WAL**** PHONED BACK AFTER 5 JUST TO SAY SORRY THEY ARE ATTENDING TO OUR PROBLEM!!!! PNP WONT HELP US UNLESS THEY HAVE CONFIRMATION FROM DEFY AS TO WHAT TO DO WITH THE FAULTY DISHWASHER - CANT GET HOLD OF DEFY. NOBODY SEEMS TO WANT TO HELP!!!!!!!!! PNP EVEN HANGS UP THE PHONE WHEN THEY GET TO TIRED TO SPEAK TO US. WE ARE VERY VERY UNHAPPY WITH THE LACK OF SERVICE AND NOBODY IS OWNING UP TO THE PROBLEM.. THEM PROBLEM STARTED WITH PNP BRACKENFELL AND IS ALSO NOW WITH DEFY.