Zero Service Delivery

Hi

The below complaint was sent to the online shopping email on 28.11.2017, I never received feedback or even an acknowledged of the query. On the 04.12.2017 I sent a 2nd email following up but still have not received any feedback. I am now complaining on Hello Peter hoping to received some such of response from Pick n Pay.

I placed an online order on 24.11.2017. On the 27.11.2017 when I went to collect my order during the specified time (17:00-18:00) I had to wait 25 minutes before my order brought to. Upon receipt of the order I noticed that the order was short with 30 Domestos liquids, I then spent the next 30 minutes with Penelope who called the online department for clarity. The online department put the blame on me saying that I changed the order. How can the order be changed when PnP sent me the below confirmation?

This is absolutely ridiculous where such a profound company allocates the error and blame to a customer.

I have not collected any of the items ordered and would appreciate it if I can get the correct order delivered to me now as PnP has really wasted my time. I also missed a 18:00 appointment due to the inconvenience caused.

I await your response