Zero service
<p>So we did online shopping and on said date arrive to be told, "system off-line". Can't collect.it takes me 50min to walk there, and 50 min back so I wasn't leaving empty handed. Upon querying how long, got told since 10am, it was then 3pm. Manager unavailable so I explain unacceptable, no system in place to sort out issues and for 5 hours nobody knew I was coming? An hour later miraculous order ready, I could leave. Next day I discover invoice doesn't match for R47, I was short supp**** products, have been trying since but 3 days later, nobody responds, pathetic, someone should be fired and it must start at the top, no backup plans, no service, no response to client complaints, heavans give me the job, in a month I will turn that shop around. Poor poor poor and pathetic, can't even give 1 star for existing</p>
Good day Peter,
Thank you for taking the time to write to us and for your recent online order.
We have tried contacting Mrs Deanna Erlank who has placed this order however there is no response on both numbers provided.
We will send her an email requesting her to contact our online team to enable them to address your complaints.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Peter,
Thank you for taking the time to write to us and for your recent online order.
We have tried contacting Mrs Deanna Erlank who has placed this order however there is no response on both numbers provided.
We will send her an email requesting her to contact our online team to enable them to address your complaints.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pfft, now that is even worse reply in response to the service.
Really is that the story you try selling me?
Not even a call to advise me the route of your action. Do you consider all clients thick as planks?
If I give you R500 (10*50), and you depart, possession , ownership and responsibility became yours. If you get to till to pay and discover you lost 1 a d now only have 450, what claim would you have to come ask me for another. I collected, difference in cash or products still belongs to me. Most pethetic attempt I heard for an excuse, poor at best, you don't deserve a 1 star rating, that 1 star should be ripped out of upir existence.
Your pathetic ness outranks anything I have seen on this site. The. Complaint was "poor service" not missing/short money. Can the reader only comprehend 1line? Why not comprehend the complaint of poor service? Nothing I wrote regarding service is addressed, no apology about your service zrto, nothing. I bet I can get hold of Ms Erlank pm first attempt. Maybe your management think this excuse is clever, it'd the firthest thing from it, this is blatant disregard and disrespect of your client, an insult to a 10 year olds intelligence. Most feeble pathetic writ on the entire site. Ypi should be so ashamed you should just quit, firing you would be a waste of energy and I time, keep the money GPI need to pay for another lesson on moral ethics, or first reading lesson or no lete stop, it's a bit asye of time
Pfft, now that is even worse reply in response to the service.
Really is that the story you try selling me?
Not even a call to advise me the route of your action. Do you consider all clients thick as planks?
If I give you R500 (10*50), and you depart, possession , ownership and responsibility became yours. If you get to till to pay and discover you lost 1 a d now only have 450, what claim would you have to come ask me for another. I collected, difference in cash or products still belongs to me. Most pethetic attempt I heard for an excuse, poor at best, you don't deserve a 1 star rating, that 1 star should be ripped out of upir existence.
Your pathetic ness outranks anything I have seen on this site. The. Complaint was "poor service" not missing/short money. Can the reader only comprehend 1line? Why not comprehend the complaint of poor service? Nothing I wrote regarding service is addressed, no apology about your service zrto, nothing. I bet I can get hold of Ms Erlank pm first attempt. Maybe your management think this excuse is clever, it'd the firthest thing from it, this is blatant disregard and disrespect of your client, an insult to a 10 year olds intelligence. Most feeble pathetic writ on the entire site. Ypi should be so ashamed you should just quit, firing you would be a waste of energy and I time, keep the money GPI need to pay for another lesson on moral ethics, or first reading lesson or no lete stop, it's a bit asye of time