SW
Shani W
1 reviews | Active since Jul 2016
25 Nov 2025, 14:12
Zero Customer Service - Order #***
Tomorrow will be two weeks since I placed an order for a grass slasher. Numerous calls, promises and an offer to refund my purchase price with an additional R50 for my next order (which I declined as I would like my purchase AND I never intend to purchase anything online from Pick n Pay EVER again) and I have STILL not received my order OR had a call from the homeware department as promised. I expected more from Pick n Pay but they're obviously just not interested in customer service.
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Pick n Pay's replyOfficial
27 Nov 2025, 09:01Hello Shani,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply27 Nov 2025, 09:01
Official
Hello Shani,
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. Kindly note that you would be required to contact ASAP directly as they will be able to assist you. 📞 *** 📧 *** Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***
Call us on: ***- email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00
Kind Regards,
The Pick and Pay Team
Best regards,