Zero customer service

Good day

I am constantly and repeatedly getting annoyed with this ASAP app service. Firstly why doesn't it indicate automatically and immediately that if you place your order on Sunday it will only be delivered the following day. Secondly why deduct money immediately but refund after a number of days. This is ********** and unacceptable. What annoys me more is that whenever using this form of buying there's always a problem? It is so annoying because it's a waste of time and data/WiFi, on top of that airtime trying to resolve the query. Now I need also to report an agent by the name of Faith, who not only convinced me not to cancel claiming she will negotiate with the store to have my order delivered today. She also refused to give reference number claiming it will automatically reflect per SMS and that she will give me feedback telephonically advising me of what the store said. None of her promises materialised.My annoyance was made worse because of the fact that I discovered her incompetency and malpractice after I had already rated her on the survey cause I trusted her. An hour went by without her calling me and no reference number. I only realised this when I called again when I got assisted by Wesley, who was very helpful. The ASAP/Pick'n'Pay service is failing dismally to provide what was created for. On top of that *********** customers financially.