Zero customer service!!!

I placed an online order with Pick n Pay on 10 February 2026 for a fridge. The estimated delivery date on the website was 17 February 2026.

As of today, 18 February 2026, the fridge has still not been delivered. The website still reflects the estimated delivery date as yesterday, yet I have received no delivery, no update, and no contact from Pick n Pay.

I have tried all forms of contact:

1. I called customer support (multiple times), but they keep me on hold until the call drops. Then I get an email and SMS saying my issue has been “resolved,” even though no one actually spoke to me.

2. I emailed their support and received no reply.

3. I contacted their WhatsApp support line, but it is just an automated bot that only shows the main menu (repeatedly), no real help, no live agent, no response.

At this point, l would like to at least get my money back so that I can purchase the fridge elsewhere, if PnP is not able to fulfil my order.