1 reviews | Active since Aug 2012
Zero accountability
Pick n Pay's approach to customer experience on the ASAP app is deeply disappointing. This isn’t the first time I’ve encountered so-called “specials” that, once purchased, mysteriously become unavailable due to being “out of stock.” It’s starting to feel less like coincidence and more like a lack of accountability.
If I had seen the same promotion in-store, Pick n Pay would be required to honour the advertised price — but online, the same responsibility seems to vanish. That’s unacceptable.
This repeated issue points to poor quality control and an app experience that’s letting down loyal customers. It leaves a bad taste in the mouth and reflects poorly on a brand that claims to value its shoppers.
It’s time for Pick n Pay to take ownership, fix the app, and show customers the respect they deserve — by honouring advertised prices and ensuring proper oversight of digital platforms.
Pick n Pay’s reply02 Jul 2025 at 09:52Hello Melissa, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Pick n Pay’s reply02 Jul 2025 at 09:52Hello Melissa, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team