Yule - rewriting Pick n Pay returns policy by himself
Pick n Pay Norwood again!!!! Returned a faulty Salton mini Kitchen today & was told by Yule "why someone returns something on Christmas Day I don't understand - there's no staff in customer services". What!!!! Ive read pick n pay terms & conditions for returning items nowhere does it stipulate days on which to return items nor does it say expect rudeness!!! I am not on holiday ie I'm working -attorneys don't close. What disgusting service. I want this item Returned not repaired - there are so many consumer complaints online re Salton mini Kitchen stove plates not working which ive only now seen. Why does pick n pay stock a sub-standard product. Hellish experience
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Pick n Pay's replyOfficial
02 Jan 2020, 15:34Good day Natalie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on your complaint and have been advised that your complaint was escalated via your Facebook post and that our team have been in contact with you to resolve your complaint. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on your complaint and have been advised that your complaint was escalated via your Facebook post and that our team have been in contact with you to resolve your complaint. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply02 Jan 2020, 15:34
Official
Good day Natalie,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on your complaint and have been advised that your complaint was escalated via your Facebook post and that our team have been in contact with you to resolve your complaint. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We have done a follow up on your complaint and have been advised that your complaint was escalated via your Facebook post and that our team have been in contact with you to resolve your complaint. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team