JV
Johan V

1 reviews | Active since Feb 2010

06 Jul 2015, 14:49

Yule epitomises what good customer service means!

I often draw cash-at-till from Pick 'n Pay. On Saturday at 11am I went to the counter at the middle of the store (where one can buy e-Tags) only to be told by the (unhelpful) attendant that I can not withdraw R5 000 as they are waiting for the bank!! This was not the first time I got the cold shoulder from that counter.<br> <br> Not satisfied with the response I asked to speak to someone else. Yule to the rescue!!<br> <br> This man went out of his way to help me and explained their constraints but at the same time got me fixed up in 10 minutes!!<br> <br> Yule - you rock!! Pick 'n Pay should promote you to head up Customer Care!!

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Jul 2015, 16:15
Official
Hello rokkit,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

Kindest regards

Marise Brown

Ref Number : ***