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Tracy T

1 reviews | Active since Mar 2009

26 Feb 2016, 08:41

Your tellers need 2 go 2 Woolworths for training

Why is it at every Pick n Pay your tellers attitudes stinks? I go to the Boksburg, Oakfields, Lakefield and Brentwood branches. Your tellers and packers for some reason always have comments about what is being bought. Either my child is a spoilt brat, money to waste bla, bla, bla. It seems your tellers and packers think I dont understand what they are saying in their language. It seems every time I have gone any of your branches it a bad experience. Your tellers lack professionalism. This is the very reason I go to Woolworths, there are no packers who comment what you are buying. They are friendly and great you with a smile. You seriously need to review customer satisfaction and how to handle your customers. At the express till the teller refuses to pack your things in bags and tells you there are no packers here, you need to do it yourself. Woolworths don't have packers either. There is a reason why Woolworths class is a different level. Thanks for making my shopping experience bad. Have a look how often I shop at your branch on my smart shopper card? Don't bother phoning me, I am not interested in your sugar coating the story. Its at all your stores. Well done Woolworths.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Feb 2016, 09:41
Official
Hello chloe,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible.

Yours Sincerely

Marise Brown

Ref Number : ***