Your service is a Joke really

What kind of sick service do you people provide to your customers? Is this some sort of store of jokes? After waiting in a long que the cashier tells us we he only accepts card payments.instead of finding us a new till he tells us to join another que all over again in order to pay..there was no sign or indication. That that specific till only accepts card payments.Is that fair? If this is the type of service Pick n Pay Diepkloof square provides to human beings then I think you guys should really start doing some self introspection on where you want to be as a business..arrogance and I'll customer service isn't attractive for a business as big as Pick n Pay ..I'll make sure I spread the word so that people can rather go elsewhere where they are treated as customers and not just buyers.