Your service is ****

I have been using PnP asap since it was bottles. I've always said it was a great service. I've never had issues. It didn't hurt that there's a free delivery voucher almost every day. But since the store that delivers has changed from Table Bay to West Coast Village things have gone downhill.

Many items are out of stock and no replacements are offered. Half my cart have no alternatives allowed and the few items that do only allow one alternative to be selected which is a little ridiculous for items like bread, milk or eggs. There are so many variants and I don't really care which one I get since I need the item not a specific brand. Instead of offering an alternative I can accept or reject while the order is being picked I get nothing. There's also ridiculous packing being done. Although I didn't complain, I received a rotisserie chicken packed ontop of ice cream. There were 3 other bags with dry goods. I ordered 2 dessert items and was given 12 and charged accordingly. I had to throw it out because as a single person I couldn't eat 12. I contacted PnP after delivery about 2 weeks ago but still haven't heard back.

Today, once again my most important items are missed. I call the call centre to cancel the order and get told by the idiot who answered I'm not allowed to cancel because the driver already left. The deaf driver arrives at my home and has to be told 3x to leave because he can't hear. I then get called by someone else wanting to know why I didn't accept delivery. I don't ever want to order from PnP again. I'm utterly disappointed. I don't even go to the west coast village store anymore because it's a **** show. Half my shopping is mouldy by the time I get home. I'm not happy with PnP and frankly not surprised stock prices are going down.