1 reviews | Active since Jan 2011
Your points get lost
I see many complaints about 'smart shopper points' on hello peter. And yes mine have expired as well.
In December I had over R600, waiting till the tighter month of January i decided to cash in, but to my surprise only R150 was available. I was informed by the cashier they had expired.
I have never received a notification of the expiration and was told it was because i selected to not receive mails from pick 'n pay. I was then informed my points would be reactivated.
I have still to receive my points (2 weeks later). I have been receiving mails from 'smartshopper' for over a year so why my expiration of points is a secret is beyond me.
I will value Pick 'n Pay like they value me. Spar have better bakeries; Checkers and woolies offer better discounts on our other loyalty cards. I will be shopping again at pick 'n pay in about 'never'.
Good day Derrick,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,
Good day Derrick,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,