1 reviews | Active since Apr 2013
Your are *****ing our money
On the 5th of December I made a purchase via the Asap app for R1557. 3 items was out of stock and the final total was R1406. So a refund of R150.95 is due to me. Nothing until today, a week later. I have sent emails, Facebook messages but I am completely ignore. The only response I received is on Face saying my query has been escalated to the management team. No feedback whatsoever. I have had issues on my orders on a few occasions but just left it. I've received expired chicken twice. Most recent was with the last purchase. I ordered a packet of 9 nectarines, only received 6. On the 19th of November a refund of R19 was due which I let slide because I do not like to complain. But now I am being treated like nothing. When we purchase from you we are valued customers. I have rated you 5stars in surveys, recommended you to friends and family. This might seem like alot for R150 but I am unemployed and R150 is alot and it is my own money, not your store's. I am sending an email with all the details to CGSO and NCC. I honestly cannot be treated like I don't exist. I will not just go away if you ignore me. I want my money back.
Still no feedback from your store. Please also note that my first email was sent on the 7th not the 10th. I initially sent an email to the *** and *** addresses. Which also no feedback was received.
I understand that this time of the year can get hectic but honestly a week without any response from a simple refund enquiry is just ridiculous.
Even the request on the app is still on pending.
How is nobody accepting responsibility for these type of requests?
I still have to beg for my own money back after more than a week.
And I am not the only one who complains. Where is the refund money going?
How many peoples money are actually being returned to them?
You do realise that you are robbing your customers right? Please have this resolved.
Still no feedback from your store. Please also note that my first email was sent on the 7th not the 10th. I initially sent an email to the *** and *** addresses. Which also no feedback was received.
I understand that this time of the year can get hectic but honestly a week without any response from a simple refund enquiry is just ridiculous.
Even the request on the app is still on pending.
How is nobody accepting responsibility for these type of requests?
I still have to beg for my own money back after more than a week.
And I am not the only one who complains. Where is the refund money going?
How many peoples money are actually being returned to them?
You do realise that you are robbing your customers right? Please have this resolved.