1 reviews | Active since Jun 2015
You seriously need to train your staff
I bought two heaters on May and the Russell Hobbs 11 fin gave inn few months after being bought.
Took it to Pick n' Pay Hyper Princess Crossing where I had bought it.
Two weeks later no call no feedback no response on the repair. I have to constantly call Pule and Lorain to ask about the heater I payed R1200 for.
The pathetic *********** staff of that store keep you holding or worse transfer the call to other extensions.
You need to do something about the Customer Service in your Pick n' Pay Stores. It's pathetic
Good day Thandeka,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Thandeka,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas