you let me down- pick n pay

we thought picknpay online shopping was the best thing on the planet and insisted that all our friends and family try this out. our groceries were supposed to be delivered today between 7 and 8. Its now 8:30, there have been no notifications that there is an issue and nobody arrived. At 9am this morning ,i received an sms reminder of my delivery and the money was taken out of my account.<br> <br> my greatest concern is where is the groceries that i had paid for???? the perishable items that need to be kept cool - where is the order overnight? `i have kids and cannot have the possibility of food going bad.<br> <br> picknpay you really let me down!!!!! and there is no way to follow up - `mr delivery couldn't assist because the pick n pay department closes at 7, yet deliveries are open till 8. I understand things happen, but call me and inform me, assure that my delivery is safe in and kept in the correct conditions....something!!!