AO
Anton O

1 reviews | Active since Mar 2009

27 Dec 2017, 08:08

You just do not care what your franchisees do

I have escalated multiple cases related to the Cornwall View store over the last few years. To walk into this store and take rotten produce off the rack is a no-brainer. But you seem to think that this is the norm in the industry and you seem to get away with it. Again just before xmas I bought two packs of green beans from this store, On opening them both were pack in such a way that the rotten ones were hidden in the middle. I can see the odd thing slipping though, it's life after all but substandard produce at your stores is the.... standard. How many people just throw it away and go buy somewhere else? Probably most since spending the time and effort to go back is just not worth it for most. Where do you get your produce? I'm yet to see such back quality anywhere!

0
Replies (3)
Pick n Pay
Pick n Pay's reply27 Dec 2017, 11:41
Official

Good day Anton,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor product experience.

We are addressing your concerns with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

AO
Anton O's update27 Dec 2017, 11:50
Reviewer Update
As mentioned this is not the first such experience and the response every time was the same but there are never any results. What I want is for somebody to explain to me how it is acceptable for this to happen again and again and again.
AO
Anton O's update27 Dec 2017, 12:17
Reviewer Update
And as predicted somebody from the store phoned me. Sorry about that we will look into it. Looking has never fixed anything as far as I'm aware. Could the GM please phone me as I want to enter into a bet with him - I am willing to bet my monthly salary that I will take a rotten product from your rack before the end of January 2018. What are you prepared to bet?