You Guys Just Dont Give a Hoot
Had a bad experience in the Westville Pavillion store - and not the first mind you. I tried reaching out to PnP by calling the help line. After the tele sales and wait for an operator, I moved on. Tried speaking to an employee in store called Mario - who really was disinterested, so I tried to move on. I contacted you via social media - only to be asked for more details - but after furnishing the details ..... no response.
Sorry man - but seems to me you guys just dont give a hoot. Your customers mean nothing to you.
I would rather have bad experiences at Checkers or Spar - at least they respond to my concerns. Thank God for choice.
Good day Tony Wardle,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Tony Wardle,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua