TA
Tracey A

1 reviews | Active since Sept 2012

25 Oct 2018, 10:01

You are the prawn

I was at pick n pay soneike the pricing by the prawns showed R64. I paid left the store while walking I checked my slip and it showed I paid R99 for the prawns. I then took it back. The lady that assisted me has no form of customer service training and spoke slang to while assisting me that I questioned her client service language and she ignored it and just refunded me without any explanation. I even had to walk her to the fridge to show her. I told her price you see is price you pay and she called John the apparent manager who said he can't give it to me at that price if I walk back to the freezer I will see the pricing well I took a picture of the pricing and looked at the labels from the bottom up each like had a price. I didn't want to argue or make a scene but as usual so I left the store. First of all pick n pay soneike your staff needs to have customer service s****s training and learn not to speak slang, people management s****s and complaints resolution s****s. I want my prawns thanks.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Nov 2018, 12:57
Official
Good day  Tracey,  Thank you for choosing Pick n Pay.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Should you need any further assistance please do not hesitate to contact us on the below numbers provided.  Monday - Saturday              08:00 - 19:00 
 Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas