1 reviews | Active since Mar 2009
Yet another terrible PNP Online shopping experience
Ordered online groceries from PNP Herm**** for delivery on 2020/10/03 between 9am and 10am. As with previous attempt, and in spite of PNPs previous generic assurances and "escalation" last time, the groceries did not arrive in the chosen timeslot. We again tried to contact the store in vain. We waited until around 12:15 and then had to leave for other appointments. Driver finally tried to deliver around 13:00 but we were far away and not coming back any time soon. We told him to please take back the goods and immediately refund us. We have not yet received our refund. On top of this, there was NO call whatsoever from the store to apologise or try to remedy the situation. The manager at that PNP is causing your brand harm. Neither PNP Herm****, nor PNP in general has reached out. We spent thousands on PNP deliveries over the past few months, but it is clear that our business and time is not respected by PNP. We are therefore off to shop at Checkers and PNP will not see us again. Please refund us for the order #***, amount R1,076.89 has already been deducted from my card. Please rethink offering services to clients that you can't. Please investigate whether you have competent staff in that store.
Please note that someone from this store was in touch, did not offer any real sincere apology, did not try to retain me as a customer, and asked me when I could come pick up the refund. I informed them I would not pick it up since I work in Cape Town, and they asked if they could send the driver with the money. I asked that it please be handled electronically instead. The woman gave me a cell phone number to which I sent my bank account never to be acknowledged and I have still not received a refund. Why can't PNP head office handle this refund?
Please don't offer a delivery service.
Please note that someone from this store was in touch, did not offer any real sincere apology, did not try to retain me as a customer, and asked me when I could come pick up the refund. I informed them I would not pick it up since I work in Cape Town, and they asked if they could send the driver with the money. I asked that it please be handled electronically instead. The woman gave me a cell phone number to which I sent my bank account never to be acknowledged and I have still not received a refund. Why can't PNP head office handle this refund?
Please don't offer a delivery service.