Yet another epic fail from pick n pay!

Once again I called the call centre with a query! I was on the phone for over an hour to try and sort out a simple query! Nomfundo Ngwenya assured me that someone would call me back. Kelly called me back and I said the **** poor customer service was not acceptable. She assured me that someone would get back to me this morning....no one called! I really do not see the point of writing here as Pick n Pay clearly don't give a hoot about their customers. They have had their last chance....I shop at checkers now!