1 reviews | Active since Jul 2017

18 Jul 2017, 15:25

Yeses! Poor delivery service.

<p>I placed an order online for a few groceries. Today I get a call from the delivery guy he says he has my things and he is coming. An hour later I receive another call someone telling me the guy is lost he can't find my address. Fair and fine I try to resolve the issue by directing the guy that's calling, who then has to call the guy that is delivering. Several calls later still the guy can not find my address now simultaneously I can hear the delivery guy complaining on the other end of the phone about this delivery. I ask where the guy is and it turns out he is only a few blocks away so I then tell the guy calling me to tell the delivery guy to stay there and I will walk there to get the groceries, they agree. On arrival at the meeting spot I receive another call the guy says I must walk back because the delivery guy has found my address he is parked outside. Like seriously??. Then I get there and the delivery guy is complaining to me about my address and proceeds to ask me why I even ordered online these few things when I can just go to the shops. 1. I'm sick but that is highly none of his business or to tell me that I could've just gone to the shops? He says he just came because he thought maybe I don't have food? Is this a charitable transaction that I did not pay for???? 2. He says he doesn't have GPS how do they know where they are going? Even still my address has never been that hard to find. 3. He says they do not get given airtime that is why he could not call me. Is the delivery based on the assumption that one is sitting all day outside waiting for the pick and pay van? Hayi bo. He didn't even come at the time slot I had selected online. It is very rude to make it seem like a customer is the problem.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jul 2017, 11:37
Official

Good day S'nenhlanhla,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad online delivery service experience.

We view this incident in a very serious light and do not condone this sort of behavior at our stores. We are busy addressing this with our online

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas