KB
Karabo B
1 reviews | Active since May 2021
23 May 2021, 15:16
Xenophobic tendency
Hi I am an NSFAS funded student and I went there to withdraw money. I was with my boyfriend who happens to be dark in complexion. The cashier questioned his nationality because he is dark and said there is a possibility that we stole the card and did not want to let me withdraw. I think the staff needs to be trained on people etiquette. Worst service.
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Replies (1)
Pick n Pay's replyOfficial
23 May 2021, 15:58Hi Karabo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We apologize for any inconvenience caused as a result of the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
If you require any further assistance, do not hesitate to contact us using the following channels:
Operating hours: Mon - Sat: 08:00-17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We apologize for any inconvenience caused as a result of the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
If you require any further assistance, do not hesitate to contact us using the following channels:
- Call us on ***
- Chat to us via WhatsApp on ***
- Email us at ***
Operating hours: Mon - Sat: 08:00-17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply23 May 2021, 15:58
Official
Hi Karabo,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We apologize for any inconvenience caused as a result of the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
If you require any further assistance, do not hesitate to contact us using the following channels:
Operating hours: Mon - Sat: 08:00-17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We apologize for any inconvenience caused as a result of the poor service you received. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
If you require any further assistance, do not hesitate to contact us using the following channels:
- Call us on ***
- Chat to us via WhatsApp on ***
- Email us at ***
Operating hours: Mon - Sat: 08:00-17:00 | Sun & Public holidays: 09:00 - 17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Team
Best regards,