TS
Tracy S
1 reviews | Active since Oct 2019
20 Nov 2019, 15:10
Wuhu coupons
I have on a few occasions tried to use the Unilver or better known Wuhu coupons at Pick n pay. I am disappointed at the lack of training or assistance from cashiers especially the pinetown branch. Spar is excellent in their service regarding these coupons. Pick n pay is the opposite. Please train your staff. They wont allow us to use the coupons on already discounted items. Its unfair and defeats the purpose of saving. Its so annoying that I dont even bother redeeming Pick n Pay coupons anymore because I rather not deal with cashiers looking at me like Im crazy when I ask if they can process my wi code
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Replies (2)
Pick n Pay's replyOfficial
21 Nov 2019, 11:12Hi Tracy,
Thank you for taking the time to write to us regarding your issues.
Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your issues.
Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply21 Nov 2019, 11:12
Official
Hi Tracy,
Thank you for taking the time to write to us regarding your issues.
Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your issues.
Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's replyOfficial
21 Nov 2019, 11:19Hi Tracy,
Our team has done a follow up on this and have advised as per below.
Message from Management Team:
The T’s and C’s on the WUHU deals clearly state: Coupons cannot be used in conjunction with any other promotion.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Our team has done a follow up on this and have advised as per below.
Message from Management Team:
The T’s and C’s on the WUHU deals clearly state: Coupons cannot be used in conjunction with any other promotion.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply21 Nov 2019, 11:19
Official
Hi Tracy,
Our team has done a follow up on this and have advised as per below.
Message from Management Team:
The T’s and C’s on the WUHU deals clearly state: Coupons cannot be used in conjunction with any other promotion.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Our team has done a follow up on this and have advised as per below.
Message from Management Team:
The T’s and C’s on the WUHU deals clearly state: Coupons cannot be used in conjunction with any other promotion.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team