rM
rachel M
1 reviews | Active since Dec 2017
28 Dec 2017, 10:19
wrongfully accused
Horrible experience at limpopo mall pick n pay, as i was harrassed by security gurads for not putting my goods at the parcel counter and immediately detained and accused of shoplifting. The security and the line manager refused to check their footage and i was taken to the police station. i want to sue both security company and the pick n pay. such a tramatic expierience
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Pick n Pay's replyOfficial
28 Dec 2017, 11:38Good day Rachel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply28 Dec 2017, 11:38
Official
Good day Rachel,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,