lM
lorraine M
1 reviews | Active since Jan 2014
31 Aug 2023, 05:27
Wrong time for flight ticket.
My brother bought a flight tickets at Mams Mall ,the cashier book the wrong time, firstly u struggle to get hold of the store their phone is not answered the service is pathetic,they don't care about their customer,how can they put someone who is not knowledgeable to a money counter.We are told that they could call flight site if my brother wasn't available,wat nonsense is that?he had to leave ,he never wanted to sleep at Pnp but make a transaction.
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Pick n Pay's replyOfficial
31 Aug 2023, 16:24Hi Lorraine,
Thank you for reaching out to us. We are sorry to hear that you have not received a resolution regarding your complaint.
We have re-escalated the matter and requested urgent feedback on your behalf with reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us. We are sorry to hear that you have not received a resolution regarding your complaint.
We have re-escalated the matter and requested urgent feedback on your behalf with reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply31 Aug 2023, 16:24
Official
Hi Lorraine,
Thank you for reaching out to us. We are sorry to hear that you have not received a resolution regarding your complaint.
We have re-escalated the matter and requested urgent feedback on your behalf with reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Thank you for reaching out to us. We are sorry to hear that you have not received a resolution regarding your complaint.
We have re-escalated the matter and requested urgent feedback on your behalf with reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,