TS
TEBOGO S

1 reviews | Active since Mar 2014

13 Apr 2016, 17:28

wrong pricing on the shelf and it was not hourned

ON THE 12 APRIL 2016 WENT TO PICK N PAY MALL OF THE NORTH TO BUY MARSHMALLOWS ON PROMOTION ON THE SHELF IT SHOWED R1.10, WHEN I GET TO THE TILL POINT CASHIER TOLD ME ITS R1.99, THEN THEY CALLED SAMUEL TO COME AND AUTHORISE, HE GAVE ME A BAD CUSTOMER SERVICE DID NOT EVEN EXPLAIN HE JUST TOOK THE MARSHMALLOWS BACK TO THE SHELF .<br> <br> TODAY 13.04.2016 WENT BACK TO BUY ANOTHER MASHMALLOWS WHEN I GET TO THE TILL POINT IT WAS THE SAME STORY I WAS ASSISTED BY CAROLINE THE SUPERVISOR I EXPLAINED TO HER ON THE SHELF IT SAYS R1.10 THERE IS NO R1.99 PRICE TAG. SHE SINCE WENT TO THE SHELF I WAITED FOR HER AT THE TILL POINT FOR 15 MUNITES. THE CASHIER CAME BACK WITH ANOTHER MANAGER WHO ALSO DID NOT WANT TO HONOUR THE R1.10 PRICE. THEY UNDERMINED ME BECAUSE I WAS WEARING MY WORK UNIFORM AS IT IS ALSO RETAIL. AND THEY HAVE FAILED THE CPA RULE. I SHOULD HAVE PAID THE PRICE I SEE

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Apr 2016, 08:27
Official
Hello PONHLA,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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