1 reviews | Active since Dec 2012
Wrong prices advertised, everytime, without fail
Concerning PnP Morningview.
Every single time that I shop there, without fail, some product is scanned at a higher price than it is advertised for on the shelf.
Today at 10:30am, it was a pack of macaroni advertised at R14,99. But scanned at R16,99.
Earlier this week, it was car food. I think it scanned at an extra R1,50 than advertised.
Of course I complained both times and paid the price it was advertised for. However, I'm really sick and tired of having to check up and photograph prices of all the products that I buy!
This is completely unacceptable. I know that this does occur at other branches as well but my branch is Morningview.
Furthermore, when I asked the manager on duty whether that branch was Morningside or Morningview, he rep**** that it was Morningside. This is incorrect and I did it only to test him. Clearly PnP management is aware of this incorrect pricing and is try to avoid penalties.
Additionally, this time to get the difference back from the manager, he wanted my personal information! Why the heck do you need that to correct your mistake?! No... I refused and I would refuse again! You don't need my name and number to correct your mistake.
I think I might take this issue further this time. The competition Commission might be interest to know about your unfair practices.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and pricing issues experienced at this store.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response and pricing issues experienced at this store.
We have raised this as a complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
