1 reviews | Active since Oct 2016
Wrong price and bad customer service
I went to pick and pay to buy youghurt it was priced incorrectly and I ask the supervisor what happened to the law of getting it for less and 2nd for free she said that law was long cancalled which I totally disagree with you guys at all . I need this to be addressed immediately
Good day *****gwe,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the incorrect pricing a the store and any inconveniences caused to you.
The new policy put in place is called Double the difference, please find information below about this policy and how it works:
Double the difference : If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference
Policy is applicable only from time of purchase
Double the difference does not apply to staff
Bar code needs to correspond with item being queried
Only the first item is given double the difference back and balance of products at the lower price
If double the difference is more than the product, the customer gets the product for free
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
We hope that the above information is satisfactory. For more information please feel free to visit our website>>>> http://www.picknpay.co.za/general-detail/customer-services
Kind regards,
Vanitha Venketas
Good day *****gwe,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the incorrect pricing a the store and any inconveniences caused to you.
The new policy put in place is called Double the difference, please find information below about this policy and how it works:
Double the difference : If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
Terms & Conditions of Double the Difference
Policy is applicable only from time of purchase
Double the difference does not apply to staff
Bar code needs to correspond with item being queried
Only the first item is given double the difference back and balance of products at the lower price
If double the difference is more than the product, the customer gets the product for free
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
We hope that the above information is satisfactory. For more information please feel free to visit our website>>>> http://www.picknpay.co.za/general-detail/customer-services
Kind regards,
Vanitha Venketas