Wrong order pathetic customer service

I only gave them one star because that’s the only way I could actually write my review. I I first waited for my order for 2 hours and 30 mins. Then Mluleki the driver delivered the wrong order which didnt seem to bother him. I called him and told him and he advised me he is coming back with the correct order, I waited another 40 minutes outside only for him to call me back and tell he’s gonna deliver tomorrow morning as the store is closed. He refused to give me his surname. His tone was very rude and sarcastic. He proceeded to shout at me in conversation asking “ manje ngenzenjani ? “ I told him he’s at fault and the least he should be doing is trying to help me get my order he then said “ bona ukuthi uzowenzenjani “ while laughing because the store is closed and he will deliver tomorrow morning. The service was atrocious and his tone was very aggravating considering he’s the one who actually messed up. No remorse whatsoever. He clearly doesn’t care. I contacted the support team on the 28th of March. I had a back and forth with them for a few days. I then for an email from a Jessica Smythe on the 3rd of April advising me that the money I used to make my purchase has been credited to my refund wallet and I can either purchase with it again or request an eft to my bank. I REQUESTED THE EFT ON THE SAME DAY! TODAY IS THE 16TH OF APRIL AND I STILL HAVENT RECEIVED MY REFUND. I want my money back. I have been so patient with Pick ‘n Pay. Useless.