Wrong order. No communication

Hi

On Monday 9th July I ordered on the pnp asap app from Ottery hyper. They had a special on Pampers Jumbo nappies. After a few hours of not receiving my order they called and apologised and said that due to the flood their drivers cannot enter or exit the store. I understood and said that I’d reorder the next day and the cancelled the order and funds were allocated to my e-wallet on the asap app. The next day I placed my order and noticed the special was gone on the Jumbo bag(missing the special) then ordered the normal value pack. The driver came and delivered a completely different order. None of the items I requested were in the bag. I then left a review on the app and received an automated reply. I called the store a view hours later and they transferred me to the relevant department. No answer, just rings and rings. I spent over R300 on that order and yet today is July 11th and still no order. I called the store again now and it’s still trading hours. No answer. They brought a completely different order to me which does not amount to the money I spent on my order. My 11 month old is forced to wear cloth as I still haven’t received my order. I don’t have any other money to spend on more nappies. I sent an email to Fazlin Thysen this morning as a follow up and no response yet. It’s COB now so I’ll have to wait again till tomorrow. They sent me an email yesterday to state the a ticket for the request was created but since then no communication and still no nappies or refund. Nothing

This is really poor poor service.