LK
Lisa K

1 reviews | Active since Apr 2012

03 Jul 2018, 12:40

Wrong Charges TWICE in FIVE Days

I have changed my Healthy Food back to Pick n Pay and have now come to regret this. I have shopped at Pick n Pay twice in the last 5 days and both times I was charged incorrectly. Lynnwood Ridge mall made mistakes with promotions and scanning of products. Then when I got a refund from them after the managers on duty were border-line rude, I went to Hazeldean Pick n Pay to draw cash and saw Joghurts on sale. When I checked my slip the following day, I saw that I was charged incorrectly. After altering your Facebook team I get told that the promotion ended on Sunday - HOWEVER the special price was still marked in-store. As far as I am aware from my marketing expertise, if a price is marked in-store at a lower rate than on the system, the lower price will still be used. So please explain this to your store and social media staff! I also find it such a waste of time that I have to drive in to the store to get a refund. Please process the refund on the joghurts and ensure your systems are uploaded properly. The service I have received from you in the past week is atrocious.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Jul 2018, 15:28
Official

Good day

Thank you for taking the time to address your concerns with us. Please accept our apologies for the inconvenience.

We have forwarded your complaint to the management team to address and they will be in contact with you.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Senabelo Naledi Ndlovu