WORST STAFF & MANAGEMENT with the greatest attitude

I visit PNP Woodmead Hyper twice a week. I have written several complaints to no avail. I have complaint in store numerous times. This morning I was at the store in the express - less than 10 items queue, there was 18 customers amongst me on the queue, everyone irritated because there was only one teller open, in this express queue. Several of us asked for the Store Manager & was told that it is Anele, then asked someone else for Anele, apparently, she is off today. The Store Manager Paul was not available. Hence I am writing this review, hoping it will get the attention of someone who cares to deal with the issues. The lady at the changing rooms, was busy on her mobile phone and i stood there waiting for her to finish her conversation, with no urgency that a customer is waiting upon her. She giggles and complains to the other person on the line while I understand ever word she is saying : ..."there a stubborn customer who can she that she is busy on the phone and will not go." Then when she ends the call gives me the worst attitude. Forget it if you need help with another size, you will NEVER get that help, I have asked for help previously and was told it was not possible. I then proceed to the light bulb department and look around 3 aisle on my left and 3 on my right, 2 aisle in front and cannot find anyone to assist. All my previous complaints was for the exact same issue. WORST staff and attitude, management is just as useless. I experienced this morning. The store is clean and kept well stocked.