Worst service with QR payment ever

What a horrible horrible place taking ypur money Asking if I can pay QR code today, Pick n Pay took my money from my account via this payment option They tehn tell it was unsuccessful I show them on mu bank account it is off I even show them the sms from the bank They then tell me to re do the transaction as it does sometimes happen and this will then automatically return the initial payment from my account I, then re do my transaction Boom another R1200 from my account Again Goes off my account And not on their side After 40 minutes in the store, they tell me PNP head office need to phone my bank to give an authorization to refund my odd R2500 into my account Then Phoning the store 2 hours later, the manager says, oh, did the refund not come back and we are like no, did you phone the head office, where she replies no ( needless to say the manager said she will do ot when we left the store) And she will phone me at 14:00 It is now 16:00 and we again had to phone when the money will be back in my account The manager says that head office can’t be phones There is only an email adress And worst of all, it again seems that she dis not contact head office to pay back my money

I don’t have my package Because they vould not give me my purchase as the till did not open, so according to them, it was not paid I paid them R2500 for no package No service ti get my money back All I can say is, what a fail What a horrible horrible fail on your staff and their competency