1 reviews | Active since Feb 2018
Worst service received from a cashier
I went to Pick n Pay at Menlyn Mall in Pretoria on the 27/10/2018. As I got to the pay poin at the kiosk ,Cashier by the name of Sophie Mohlamonyane was very rude to me. She first said they only allow 5 items per customer and when I checked it wasn't written anywhere...well I didn't want to argue that, I told her that I will separate my purchase since I was buying 6 Items. She then rang them up and asked if I need a plastic, I said yes. She literally threw the plastic on me while she was talking to the lady behind the counter. I never felt comfortable with the service she gave me. I felt like she's doing me a favour to process the sale. I really don't expect such behavior from her, there are other competitors I can go to in the very same Mall. If you can view the footage on the 27th at 20:46 on the till she was working, you would see the kinda service I received.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Should you need any further assistance please do not hesitate to contact us on the below numbers provided. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Should you need any further assistance please do not hesitate to contact us on the below numbers provided. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00
Our Contact number is ***.
Kind Regards, Vanitha Venketas
