SL
Sinah L

1 reviews | Active since Jul 2015

28 Nov 2019, 20:37

Worst service Pick & Pay Sebokeng Thabong

#Black Friday. This store's service is extremely bad.From when you enter the store you just feel the bad air as you enter.I went there today and waited on the queue though it's an express but it was gonba serve a purpose if the model cashiers were showing interest in their job.Eventually when I got there I was welcomed by this lady who took a wrong career...I think initially she envied to be a model...I asked her where the batteries were and she ignored me I asked again she was totally annoyed and just said u left that side of the tills and she just took my items and started ringing them.She did not even greet me.I always wonder if that store is having a manager because the staff is so rude and unfriendly.They always seem unhappy.Does p&p even give customer service trainings because the service in most of your stores I buy from is bad.And you can see they don't even bother because they know no corrective action will be taken against them.I once complained to them about the most rude service I got from Southgate P&P and not even feedback was given to me.Please train your staff.We have options since there are many retailers but we chose you but you just don't appreciate us.It's annoying.

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Dec 2019, 17:47
Official
Good day Sinah, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team