Worst service from PnP Hyper Kldp

We went to Klerksdorp on Saturday 15 March 2025 to buu a lawnmower. We planned to shop around at Pick n Pay, Game and Builders. We first went to Pick n Pay and found a Ryobi lawnmower for R2999.00 which was a very good price. We decided to take the lawnmower as we did not think we would get a better price. When requesting to put the only Ryobi lawnmower which was left and on display, we realised that there was parts missing like the bottom part of the handle, the grass bin at the back of the lawnmower as well as the original box for the lawnmower. At one stage, one of the managers, a Mr Faruk also assisted us, took a photo of the barcode and dissapeared, never to be seen again. The staff on the floor was very helpful and friendly and apologized, but unfortunately it does noy solve the problem. Then they wanted to take parts from other lawnmowers to add to a already new lawnmower which is supposed to be complete. They also wanted to call us next week when they can assist us with another Ryobi lawnmower, but we do not stay in Klerksdorp and we do not need one next week. We needed a lawnmower immediately. How do you display something on the floor if it is incomplete and do not keep the package where it came out from? We had to buy the exact same lawnmower at a different store for 499.99 more. How is that fair to your customer?