Worst service ever!!! WHAT HAPPENED TO CUSTOMER SERVICE???

I tried purchasing an airline ticket today at the money market at the Carnival Mall branch and received the worst service ever. First I had to wait while a group of employees were chatting at the counter when they realised that its time to do some work. Then the first lady without even greeting me asked for my id after I told her that I need to buy a flight ticket please. I told her that I didn't have my ID with me and she promptly told me then she can't help me. I then asked if that meant I had to leave to fetch my id and return having the cost increase as flight tickets do. She called another lady to assist and told her she wasn't going to help this rude woman and wasn't in the mood to fight. The second lady greeted and tried helping me while the first lady kept on discussing me with the second lady infront of me in their own language, which I might not speak but can understand somewhat. The second lady asked for my id and when I responded as previously, she at least offered me the option of assisting me if I had a photo of my ID with me. Al the while the first lady was still continuing her tirade. I got fed up with the first lady's behaviour and took my phone and walked out stating that I would rather spend my money elsewhere. To the first lady, what happened to Customer Service and manners? To the second lady, thank you for trying to help and sorry for walking out but this was not the first time this money market's service was atrocious but it was the last time I spend any money at this or any other Pick n Pay.