Worst Service Ever

It there were a zero star, that's what Pick n Pay online, the store as well as customer service would get. Worst experience ever. I placed an order at 16:04, expected delivery time being 18:30 to 19:00, which by the way is too long. I called the store to enquire about my order, I was told it is awaiting a drive. Now being after 19:30 i called customer service, the phone gets hung, the agent didn't bother to call me back even though we arrived at a point of her taking an order number and verifying my details. I WILL NEVER SHOP WITH PICK N PAY EVER, be it online or in store. It's now exactly 19:44, I still don't have my order. Latest update is that the driver is en-route. Could it be that it's because I made a noise and that is why a driver picked up my order?