Worst service ever by PnP ASAP-Refund outstanding

I bought from Pick n Pay ASAP on Saturday 26 November.The delivery took almost 3 hours. During them preparing the order, they advised I had to choose replacement items as some items were out of stock.I teied 3 times but the server kept kicking me out until i was notified that I ran out of time.I then received the order which was totally incorrect.A bag of chips on invoice but not received and 5 bottles of purity charged for(never ordered) and never received.Then the next minute AFTER SUCCESSFUL PAYMENT i got 2 further deductions on my bank for R129.99 which was ******** and never approved. I immediately logged a complaint via the app and without receiving a response, was refunded R141 rand.There is still R129.99 due to me including unjustified charges of items invoiced but never delivered.I have submitted 3 complaints since Saturday with acknowledgement of receipt via email but absolutely no response or resolution on complaint itself. I am extremely frustrated and irritated and from nr of complaints on Hello Peter I see I am not alone. Disgusting service and after service!!!