Worst service ever

Dear ASAP Support Team,I am writing to follow up on my pending query, reference number ***, which was submitted on 26 August.To date, I have received no update, and it appears that no action has been taken to resolve this issue. As a loyal customer, I find it highly disappointing that I am forced to repeatedly follow up on a standard service request. The current lack of communication makes it feel as though the service is a favour rather than a paying customer.Please provide an immediate update on the status of this query and confirm who is handling it. I expect this matter to be escalated and resolved without further delay.