worst service ever

as a valued client of over 20 years i think it's tyme we part ways pick and pay greenstone gave me the worst service ever on planet earth they did not even provide me with rain cheque when they could not get stock for me , and thats just the tip of the ice berg, Raymond Ackerman come back save us or loose me to woolies i'll pay a little extra but i know they will provide the service they promise i am not asking your people to do anything out of the ordinary just for them to provide the service that they said they can, smart shopper number *** over 20 years i have been buying from you guys @daniel Englebrecht do some thing my brother

This is the worst service I have ever had, no assistance from the people Pick n Pay greenstone don't care and won't do anything to help, I have then incurred extra costs for me to transact send money around and lose out on benefits, I then go on to the time bank website for assistance with the chatbot and guess what it is not working, you type message disappears and nothing happens. I have not been able to withdraw money from my account for 7 days yes that's right 7 days and counting, I have incurred declinature fees on my account even though it's time bank's fault I then give your call center a call I speak to Xoliswa she verify me pits me on hold over 20 mins up until I had to cut the call and call again, I call in again I then speak to Phakamile, I express my frustration about my experience and kindly ask her to call me back should the line cut, she makes it VERY CLEAR THAT SHE WORKS IN AN INBOUND CALL CENTER AND WILL NEVER CALL ME BACK, I again express my frustration and she brushes me off, I eventually get to tell her my problem, I AM UNABLE TO WITHDRAW MONEY FROM MY ACCOUNT!? she then blatantly Lies to me and says "I have checked you have been trying to withdraw from your saving account which in essence you should withdrawing from your cheque account" I advise the lady that I have a savings and its always been a savings account, she assures me I’m going crazy I must go to the ATM and with draw from my cheque account, naïve me I go back to the ATM and STILL I am unable to withdraw money, for my sanity I try both account, and still no joy. I called in now again spoke to a nice gentle man Owami - he checked confirmed that account is and should be working unfortunately has just sent to another ATM to try I advised that I did that the previous day and he assured me, it's going to work , I am again going to try another ATM @Tauriq Keeran is this how you guys treat customers no empathy, when we trusted you and Pick and Pay? pick and pay close your customer Kiosk they have no idea what customer service is, I was almost left stranded because of Tyme bank, this is a clear sign that I should move to a traditional bank, it's not enough that from last week we couldn't do anything I am still in the dark Kindly call me back on *** if this means anything, as I go on a journey of disappointment I will be sure to keep you updated EXTREMELY Frustrated Customer soon to be X. I had no Idea that service could be this terrible