Worst service ever

The worst customer service u can get. I lost my rewards card and i went twice to the store to get a new one but wen i finally did i cant use it cos i must update details , i asked the guy to update it telephonically which he cudnt , says i must use the app, i explained that the app dont allow me cos this card is not registered he says i must go to the store, what **** is this....they act like its a freakin credit card...guys stick with checkers 60sixty u get proper service even frim their call centre agents.