Worst service ever

The most terrible online service received from anyone before. Purchased online and was told it would be delivered within 2-5 working days. On the 5th day not received. No feedback or tracking or updates from time of purchase. I had to follow up continuously and no one could give an update on the product. Cancelled order on the 5 th day and was first told refund takes 3 days , which then went to 7 days and no refund or feedback from anyone. Most pathetic place to deal with. First and last time using this facility. They still don’t know where my funds are? Order number ***7