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Noxolo S

1 reviews | Active since Mar 2009

27 Nov 2018, 08:29

worst service ever

The service at Pick n Pay in Springs Mall is terrible to say the list, on the 23rd of November 2018 I needed assistance at the fruit and veg section and there was no one there to assist. I went to the front information counter and there were 5 consultants standing and chatting. I asked for assistance and they continued chatting and laughing and did not acknowledge me. When my face expression changed only then was I assisted. When I went to the pie section there was also no one there to assist and I ended up going to Checkers. Your people need to be taught Customer Services because all they care about is chatting with buddies instead of assisting clients.

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Jan 2019, 14:19
Official
Good day Noxolo, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you. 

We have not forgotten about you Noxolo, due to technical difficulties we were unable to respond to your post. We appreciate your feedback to enable us to improve on our services to our customers. We have passed your feedback on to our management team.

Should you need any further assistance please feel free to email our Customer Care Team on ***.

We value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team