NP
Nerina P

1 reviews | Active since Jan 2018

15 Jan 2018, 13:17

worst service ever

I wanted to purchase a bicycle that was on special. After waiting almost 20 minutes for a shop assistant and asking other staff on duty to make an announcement on the intercom, my 12 year old son went to look for someone to assist. He did eventually find a man who told him that he would send someone to assist. After waiting another 5 to 10 minutes we had to go looking for this person ourselves. When we found him he said that if I purchase the bicycle there was no one who can assemble it and I must buy a tool kit, take the bicycle home and assemble it myself. I eventually decided to not buy the bicycle and went to pay for the items I had taken. When I got to the till, two items did not have barcodes and yet again my kids had to go and get items with barcode's as no one at the till was prepared to assist. While my kids were gone the cashier tells me that I need to hurry up cos she has a long queue?????!!! Once I had paid for my item's she puts the packet next to my stuff and assists the person behind me over my shoulder while I packed my own item's!!!?? This was the most disgusting service ever at pic n pay arbour crossing in amanzimtoti and I challenge anyone to try and prove me wrong... Go and view your camera footage. This happened on 14 January between 13:00 - 14:00..

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Jan 2018, 16:28
Official

Good day Nerina pillay,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua

Best regards,