Worst service ever!!!

My groceries were not delivered because the driver went to the incorrect location. The delivery address on the ASAP app is correct and is the same address I successfully use for Uber and Bolt. I do not understand why the Driver went to the wrong location. I was informed that the money would be reversed, however, I have not yet received the refund. I have since had to repurchase the groceries myself, which has negatively affected my monthly budget. I contacted customer service to trace the refund and was told that it cannot be traced. This is unacceptable and a major inconvenience. I request Immediate confirmation of when the refund will reflect in my account and I urgently need the proof of refund processing, including the date and reference number from your payment provider and an explanation for why the driver went to the wrong address despite the correct details being provided Please treat this as urgent and escalate accordingly. order no.*** refund no.***